Industry expert Elizabeth Woodcock provides insight as to how centralized contact centers can help health organizations overcome the increasing challenges of patient access and satisfaction. In an era of consolidation, affiliation, and increased connectivity, the healthcare contact center represents the backbone of a successful patient experience.
Find out the inherent value that contact centers such as SPS’s Patient Service Center provide in helping to drive consistent, quality communication.
The white paper will discuss:
- The value of a centralized contact center within an ambulatory setting
- How a contact center can enhance the patient experience
- Successful execution of a centralized contact center